Frequently Asked Questions

How long does it take for my order to arrive?

Shipping within the United States takes between 3 and 7 business days, depending on the customer's location and the courier company.

Do you have a tracking number?

Yes, all our orders include a tracking number that you will receive by email once your order ships.

What payment methods do you accept?

We accept credit/debit cards, PayPal, Shop Pay, Klarna, and Affirm (where available).

Can I pay in installments?

Yes, we offer financing plans with platforms like Klarna, Affirm, and Shop Pay, so you can split your payment into installments.

Are the jewels made of real gold?

Yes, we work with guaranteed 10k and 14k gold. Each piece includes its respective certification of authenticity.

Can I personalize a bracelet or chain with my name?

Of course! We specialize in customizing nameplate bracelets for children and adults, with name engravings and exclusive designs.

What guarantee do the jewelry have?

We offer a 10-business-day warranty so you can inspect your jewelry and confirm that everything is in perfect condition.

👉 The warranty covers only the material. It does not cover loss, breakage, or misuse of the part.

Can I return a piece of jewelry if I don't like it?

For hygiene and personalization reasons, we do not accept returns for changes of mind. Exchanges are only applicable if the jewelry has a verifiable manufacturing defect within the warranty period.

How should I care for my gold jewelry?

We recommend:

• Store it in an individual case.
• Avoid contact with perfumes or chemicals.
• Clean it gently with a microfiber cloth.

Does gold turn black or lose its shine?

Real gold never loses its color. However, it can tarnish with daily use. With proper cleaning, it will always regain its original shine.